USE OF PERSONAL INFORMATION NOTICE
CORIEL CAPITAL INC. PRIVACY NOTICE
Coriel Capital Inc. (“Coriel”, “we”, “our”,“us”) are committed to respecting and protecting the privacy and confidentiality of the information you have entrusted to us. This Privacy Notice outlines how we collect, use, disclose, store and safeguard your personal information, as required bylaw.
WHAT INFORMATION DO WE COLLECT?
We collect information, including sensitive personal information, such as social insurance numbers, required to establish and service your accounts in compliance with regulatory requirements as well as federal and provincial laws.
HOW DO WE COLLECT INFORMATION
We collect information directly from you or from your authorized representative(s). Depending on how you choose to do business with us, this information may be collected on applications, forms, over the phone, in person, through your mobile device or through other forms of communication. We also collect information about you indirectly where necessary and permitted by law. We strictly limit the collection of information to what is required to fulfill the purpose for which the information is collected.
HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT?
We may use your information to:
Provide and manage products and services you have requested, including to:
- open and operate your accounts with third party managers and custodians,
- verify your identity,
- support the execution of your transactions,
- record and report account status back to you,
- provide personalized service and support, and
- respond to any request or questions you may have.
Understand our customers and to develop and tailor our products and services by performing data analytics to:
- determine suitability of products and services for you,
- determine your eligibility for products and services, and
- decide whether to issue recommendations to you about products and services.
Follow legal and regulatory obligations that require us to:
- collect copies of your tax reporting issued by third party managers and custodians,
- fulfill obligations under federal anti-money laundering and suppression of terrorism legislation,
- protect against fraud and other crime and to manage risk, including conducting investigations and proactive crime prevention measures.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Employees or authorized representatives of Coriel, who are responsible for functions relevant to the purposes identified above, and other persons authorized by you or by law, will have access to the personal information contained in your file.
We provide your information to third parties when necessary to fulfill our obligations, including:
- to third party service providers for the servicing purposes described above – we do not authorize our service providers to use or disclose the personal information for their own marketing or other purposes; our service providers may be domiciled in Canada or other jurisdictions or countries and may disclose information in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in those jurisdictions or countries in accordance with the applicable law in that jurisdiction or country,
- to governments, government agencies, regulators, including self-regulatory authorities, when required or permitted to do so bylaw, including in response to a search warrant, court order, or other demand or inquiry which we believe to be valid,
- to your legal representatives and/or other third parties at your direction for the purposes which you specify at the time of the direction,
- to financial institutions, investment management firms and fund administrators where necessary to administer and service your account,
- to any person or organization, including an investigative body, to prevent, detect or suppress, financial abuse, fraud, criminal activity, protect our assets and interests, or manage or settle any actual or potential loss or in the case of a breach of agreement or contravention of law,
- to fulfill obligations in the event of a corporate reorganization or other change in corporate control,
- to share your information with a joint accountholder or in other instances where we have your consent.
Information collected may be communicated outside of Quebec, both within Canada and other jurisdictions or countries in response to valid demands or requests from investment managers, fund administrators, governments, regulators, courts and law enforcement authorities in those jurisdictions or countries in accordance with the applicable law in that jurisdiction or country.
PROTECTING INFORMATION
We maintain appropriate physical, electronic, technological, procedural, and organizational safeguards to protect against unauthorized access, disclosure, copying, use or modification, theft, misuse, or loss of your personal information in our custody or control. These safeguards are appropriate to the sensitivity of the information, the purposes for which it is used, the quantity and distribution of the personal information and the medium on which we (or our service providers) store it. We limit access to your personal information to the employees and agents who require it for the purposes of their role. Your personal information is only used for the purposes for which it was collected and where permitted by law. We store personal information for the duration of our business relationship with you, and for as long as is required to achieve the purposes for which it was collected and in accordance with applicable law following the termination of our business relationship.
ACCESSING OR CORRECTING INFORMATION
We are committed to being transparent about how your information is used. You have the right to access and correct your personal information, or to find out to whom we have disclosed it. To correct or access your information, please contact your Coriel lead representative or our Privacy Officer.
REVOKING CONSENT
You may withdraw your consent for the collection, use and disclosure of your personal information at any time by forwarding a written request to your Coriel lead representative or our Privacy Officer. However, there are certain instances in which your decision to withhold or revoke your consent may limit the products and services that we may recommend to you and may require you to close your accounts with us and the third-party managers with whom you are invested.
Our Privacy Office
If you have any questions or concerns about our privacy practices, the privacy of your personal information, or you want to change your privacy preferences, please contact our Privacy Officer. We are committed to helping resolve your questions or concerns.
Gisele Wilson, Privacy Officer
4333 Sainte Catherine Street West
Suite 610
Westmount, Quebec
H3Z 1P9
